As a Palo Alto Networks Authorized Support Center, our highly-trained support engineers are trusted by Palo Alto Networks to resolve customers' technical support issues or challenges.
Ingram Micro has made it easy by offering three levels of support services - Horizon Support, Pinnacle Support, and Zenith Support. All three tiers offer exclusive benefits and access to knowledgeable, experienced experts to address customers' needs.
Offer your customers an exceptional level of support with Ingram Micro Horizon Support which includes Palo Alto Networks approved Partner Premium Support plus exclusive, powerful additions like security assessments, free training, and access to our vSandbox which will ensure customer success and a strong security posture.
Take it up a notch with Ingram Micro Pinnacle Support which includes Palo Alto Networks approved Partner Premium Support, all of the exclusive benefits of Horizon Support, plus at least 2 hours of implementation support (dependent on the size of the firewall) with a certified engineer to make sure your customer is taking advantage of all of the powerful Palo Alto Networks tools at their disposal.
For the ultimate support experience with Ingram Micro, offer your customers our Zenith Support which includes Palo Alto Networks approved Partner Premium Support, all of the exclusive benefits of Horizon Support, plus at least 3 hours of implementation support (dependent on the size of the firewall) with a certified engineer, planned events assistance, remote assistance for critical issues, and failure analysis.
